Curso

Ingles para Secretarias y Asistentes Personales

First Studio Institute

English for Secretaries and Personal Assistants
Participantes del curso – A quien esta dirigido
Participants are experienced Personal Assistants or Executive Secretaries.

Course content summary
This course will provide you with the English language skills needed to perform in a variety of work situations, including dealing with visitors and difficult clients, managing aspects of written communication including emails, making arrangements by telephone and socialising.

Benefits of doing this course
• communicate more confidently
• participate more successfully in meetings
• improve your written English including emails
• expand your professional vocabulary
• improve your understanding of grammar
• socialise and network with greater confidence
• work successfully in a cross-cultural environment

In addition to the benefits outlined above, you can expect to manage work situations more confidently and successfully, feel more confident when using the telephone and communicate better in both work and social situations.

Course content – Contenidos del curso
• communication skills needed in work situations
• telephoning, hosting visits and socialising
• written communication and email
• active listening techniques
• intercultural communication and working in a cross-cultural environment
• vocabulary building and activation
• grammar and pronunciation as necessary

The following areas provide the framework for the course:
Handling a wide range of telephone calls, for example:
• transferring calls
• taking and giving messages
• dealing with engaged lines, colleagues unavailable etc
• giving and receiving information
Dealing with visitors, for example:
• greeting visitors, showing people round and giving practical information
• identifying and establishing needs of visitors politely and efficiently
• engaging in appropriate and necessary small-talk
• dealing with difficult clients
Dealing with aspects of written communication, for example:
• confirming a visit or appointment
• requesting certain documents or information
• drafting documents or correspondence
• practical guidance on written work actually undertaken by participants